Frequently Asked Questions
Everything you need to know about your Flexnest fitness journey.
What is the typical shipping timeline for heavy gym equipment?
Orders for large equipment like treadmills and bikes are processed within 24-48 hours. Depending on your location, delivery typically takes 5-7 business days via our specialized fitness logistics partners.
Does Flexnest offer professional installation services?
Yes, we provide complimentary professional installation for all our smart bikes, treadmills, and rowing machines in major metropolitan areas. Our team will contact you to schedule a convenient time once your order is delivered.
What is your return policy for fitness accessories?
We offer a 15-day return policy for smaller fitness accessories like dumbbells, yoga mats, and resistance bands, provided they are in their original packaging and unused condition.
Do your smart products require a subscription to function?
While our smart equipment can be used in manual mode without a subscription, a Flexnest membership is required to access our library of on-demand trainer-led workouts, virtual scenic rides, and performance tracking features.
What kind of warranty comes with Flexnest equipment?
All our premium equipment comes with a standard 1-year comprehensive warranty covering manufacturing defects. We also offer extended warranty plans for peace of mind during high-intensity home use.
Is financing available for larger purchases?
Yes, we offer flexible EMI options and 'Buy Now, Pay Later' plans through our financial partners at checkout, allowing you to invest in your health with affordable monthly installments.